Terms

Terms of Use

Shipping Policy:
Annex Brands ships prepaid via UPS and Common Carrier, chosen by you at the time of checkout.  Rates for both choices are presented for you to select your shipping method.

 

No Handling Fee:
Unlike many competitors, we do not charge a handling fee.

 

Returns:
If there is an error between what you ordered and what was delivered, we will pick up the incorrect product and replace it with your ordered product at no charge to you.

If there are no errors in ordered vs shipped, but you wish to return any product, please call 1-800-456-1525 x231 to request a Returned Goods Authorization (RGA) number.

This request must be submitted within 7 calendar days of the date of delivery. You will be responsible for all return shipping charges plus a 15% restocking fee.